At Spring Rose Souq, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the United Arab Emirates and ensure you receive high-quality service and responsiveness.
Please ensure your delivery address and contact details are accurate and valid to avoid delays.
Customer Availability
To ensure smooth and timely delivery, please note that customers should be available to receive deliveries from Monday to Friday, between 9:00 AM and 6:00 PM. Deliveries may not be attempted outside of these hours unless otherwise arranged.
Shipping & Delivery Guidelines
- Cash on Delivery and Online Payment options may have different delivery charges.
- Multiple bookings or bulk orders can be accommodated upon request.
- Shipping timelines and dispatch details will be communicated to the customer.
- A shipment tracking statement will be provided once the order is dispatched.
- Items will be delivered via our company’s own vehicles to ensure reliability and care.
Shipping Charges
1. Free Shipping Threshold:
– Free shipping is available for orders totaling 100 AED or more.
2. Voucher Activation:
– To activate a voucher for a 100 AED discount, your order must total 150 AED or more.
3. Shipping Charges for Voucher Users:
– If a voucher is used and the total order is less than 250 AED, a shipping charge of 25 AED will apply.
– If the total order is 250 AED or above, shipping is free.
These terms ensure clarity on minimum order values, voucher eligibility, and shipping fee structure.
Shipment Processing Time
We aim to dispatch your order as soon as possible.
- Processing Time: 2–3 business days
- Transit Time: 2–5 business days (can vary based on the carrier and location)
Estimated Delivery Time
- Inside Dubai: 2–3 working days
- Outside Dubai (other Emirates): 4–5 working days
Currently, we only ship within the United Arab Emirates.
Contact Us
If you have any questions or special delivery requirements, feel free to contact us:
Email: Info@Springrosesouq.Com
Office Address: Office No. 2704, IRIS BAY Tower, Business Bay, Dubai, 51609, UAE
Nursery Address: Al Warsan 3, Plot Number: 8111586 – Dubai
Phone: +971 553307466