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Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.springrosesouq.com website  operated by springrosesouq.com.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


If you wish to purchase any product or service made available through the Service ("Purchase"), you will be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time, for certain reasons, including but not limited to: product or service availability, errors in the description or price of the product or service, suspicion of fraud or an unauthorized or illegal transaction or other reasons.


We are constantly updating our products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Please note the the design of the balloons as featured on the Service may vary. However, the balloon delivered with the order will always hold the theme selected by the customer (love, birthday, new born or other theme).
Contests, Sweepstakes and Promotions: any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


If you wish to cancel your order, please contact us the soonest via springrosesouq12@gmail.com 0502423986
If the requested order is not taken into production and not dispatched, we can cancel the order and deliver you a refund where applicable.
If the requested order is taken into production and/or is in transit, we will not be able to cancel or provide a refund of the product due to the vulnerability and quality of the fresh products used.


In the case of problems with your order, please contact us through springrose12@gmail.com within 12 hours of delivery and provide reasons and evidence of your dissatisfaction. We aim to assist you within 2 working days.
Depending upon the situation, springrosesouq.com may refund the total or partial price of the product or can advise other solutions. Issues of disliking the arrangement or style preference are not acceptable grounds for a refund.
Given that we are working with fresh products, it will be our complete discretion whether a refund will be appropriate and which solution will be suitable and applicable in the circumstances.


These Terms shall be governed and construed in accordance with the laws of Lebanon and UAE, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 day notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.